Frequently Asked Questions About Shipping and Returns

 

Is returning an item free of charge?
No, unfortunately, we do not offer free returns. The cost of returning an item is the customer's responsibility. Always send your return with a track & trace so you can see when it has arrived at our location.

If you have received the wrong product or need to return your order due to an error on our part, please contact us at info [@] unbegun.nl.

 

When will I get my refund?
We aim to process returns on the same day they are delivered.

Once your return is approved, your refund will be issued within 24-48 hours to your account.

If you haven't received your refund after 7 days, your return has likely not arrived yet. In that case, please send us your track & trace details so we can assist you further.