Shipping & Returns
- We offer free shipping on all orders above €100 within Europe*.
- For all other countries, please find the shipping fees and delivery time below.
- For orders outside the EU the VAT will be excluded.
- All US and UK orders will be shipped with DHL Express.
*DHL Express excluded
Shipping time (standard shipping)
Netherlands: 1-2 working days
Belgium: 2-3 working days
Germany: 2-3 working days
Europe: 3-5 working days
Other: 5-10 working days
In order to return a product please follow the next steps:
- Repack the package, make sure that no item can fall out during shipment
- Write the following address on the shipping box/bag:
- Go to a post office and send the order back to us, the costs of a return label are for the customer.
Here you can find our return conditions:
- Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. The product has to be in the undamaged original packaging and packed in a shipping box.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Frequently Asked Questions (Shipping & Returns)
Is returning free?
No, unfortunately we do not have a free return service. The costs of a return are for the customer, unless a product needs to be send back because of a mistake on our side. If this is the case please contact our customer service before shipping your return. Always send your return with a track & trace so that you can see when it has arrived with us. Please contact email@example.com.
When will I get my money back?
Our returns are often processed the same day they arrive.
If it is busier with us, we will process your return within 5 working days.
After you have received an email that your return has been approved, your money will be refunded to your account within 24-48 hours.
Has your money not been refunded after 7 days? Then your return has probably not arrived yet. We would like to ask you to send us your track & trace so that we can still help you further.